Privacy Policy sinicuci

Introduction and Scope of Policy

This Privacy Policy is published by sinicuci ("we", "platform", "sinicuci") and applies to all users who access the sinicuci website, register an account, use our online betting services, or contact us through any communication channel provided.

By using the sinicuci platform, you agree that your personal information is collected and used in accordance with the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

sinicuci operates under international licensing and is committed to ensuring the security and confidentiality of the personal information of every Malaysian player using our services.

Information We Collect

In running a responsible online betting platform, sinicuci collects several categories of personal information as follows:

2.1 Account Registration Information

When you register a new account at sinicuci, we collect the following information:

• Full name as stated on your identity card (MyKad) or valid identification document
• Date of birth for age verification purposes (21 and above)
• Identity card number (for the Know Your Customer / KYC process)
• An active and reachable email address
• A local Malaysian mobile phone number
• Password set by the user (stored in encrypted form)

2.2 Financial and Transaction Information

To enable deposit and withdrawal processes to run smoothly, we collect information related to the payment methods you use, including e-wallets (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow, online banking (FPX), and cryptocurrency account information (USDT, BTC, ETH) where applicable. Records of every transaction, including deposits from a minimum of RM10 and withdrawals from a minimum of RM100, are kept for audit and compliance purposes.

2.3 Technical and Usage Information

• IP address and general geolocation data
• Device type and web browser used
• Login and logout session data
• Betting activity records and game history
• Cookies and similar tracking technologies to improve the user experience

Purposes for Using Information

The personal information we collect is used solely for legitimate purposes related to the operation of the sinicuci platform:

3.1 Identity Verification and KYC

The Know Your Customer procedure is an obligation followed by all licensed operators. We use your identity information to verify that you are a real individual who meets the age requirement and is eligible to use our platform. This process protects you from identity misuse by other parties.

3.2 Financial Transaction Processing

Payment information is used specifically to process your deposits and withdrawals. sinicuci ensures all transactions are processed securely, and withdrawals are typically completed within 30 minutes to 3 hours depending on the method chosen.

3.3 Security and Fraud Prevention

Usage and technical data are analysed to detect suspicious activity, unauthorised access attempts, and potential fraud. This is a proactive measure to protect your account and funds.

3.4 Customer Support

When you contact the sinicuci customer support team via live chat or email, your account information is used to identify and resolve your issue more quickly and accurately.

3.5 Service Communications

We may send important notifications related to your account, policy updates, security alerts, and promotional information via email or SMS. You can manage your communication preferences through your account settings.

Sharing Information with Third Parties

sinicuci does not sell or rent your personal information to any party for marketing purposes. However, in certain situations, we may share your information with the following parties:

4.1 Payment Service Providers

Transaction information is shared with the payment gateway providers we use (such as FPX processors, e-wallet providers and cryptocurrency exchange platforms) solely to enable your financial transactions to be completed.

4.2 Game Software Providers

Game developers who supply slots and casino games to our platform may receive statistical usage data that does not contain personally identifiable information, for the purpose of software improvement.

4.3 Legal Requirements

sinicuci may disclose your personal information if required by law, court order, or a regulatory body with valid jurisdiction over our operations.

Cookies and Tracking Technologies

sinicuci uses cookies and similar tracking technologies to improve the functionality and performance of the platform. Cookies are small data files stored on your device when you visit our website.

5.1 Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login session management and transaction security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous statistical usage data to help us understand usage patterns and improve the platform.
• Preference Cookies: Save your chosen settings such as interface language and display preferences.

You can manage or disable cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of the sinicuci platform.

Data Security

Protecting your personal information is a core responsibility of sinicuci. We implement various technical and organisational measures to ensure data security:

• Encryption of data in transit using 256-bit TLS/SSL protocol
• Storage of passwords in an irreversible hashed format
• Use of multi-layered firewalls to protect data servers
• Continuous system monitoring to detect intrusion attempts
• Regular security assessments by independent experts
• Strict internal access controls based on the principle of least privilege

Data Retention Period

sinicuci retains your personal information for as long as your account is active or as long as necessary to provide services to you. When you close your account, we will delete or anonymise your personal data within a reasonable period, except for:

• Financial and transaction records that must be retained in accordance with relevant legal requirements
• Information needed to resolve disputes that are still in progress
• Data required to fulfil anti-money laundering (AML) and fraud prevention obligations

The retention period for each data category is determined based on applicable legal requirements and industry practice.

International Data Transfers

As sinicuci operates under international licensing, your personal information may be transferred to and processed on servers located outside Malaysia. In such situations, we ensure that the data transfer is carried out with protection equal to or better than that set out in this policy, through binding data processing agreements with our partners.

Changes to the Privacy Policy

sinicuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best industry practice. When significant changes are made, we will display a clear notice on our website and update the "Updated" date at the top of this document.

Continued use of the sinicuci platform after any amendments take effect will be considered as your acceptance of the updated Privacy Policy. You are advised to check this page periodically.

Contact Us Regarding Privacy

For any enquiries, complaints or requests relating to your personal data privacy, please contact our team through the following channels:

Live Chat — available 24/7 in Malay and English

[email protected]

Our team aims to respond to all privacy-related enquiries in a timely manner. For more complex requests such as data deletion or data export, please state your requirements clearly.